Casago Help and FAQ

At Casago, our commitment to homeowners is rooted in our Owner-Centric™ philosophy. This means:

• Advocacy: We act in the best interest of our homeowners, ensuring their properties are managed with care and professionalism.
• Transparency: Homeowners receive clear, detailed reports on bookings, maintenance, and financials, eliminating surprises.
• Stewardship: We treat each property as if it were our own, maintaining high standards of cleanliness and upkeep.
• Communication: Our team provides consistent updates and is always available to address any concerns.
• Revenue Optimization: Through strategic marketing and dynamic pricing, we aim to maximize your property’s earning potential.

Casago is ideal for:

•Absentee Owners: Those who live far from their rental properties and need a trusted local team.
•Second-Home Vacationers: Individuals who use their property occasionally and wish to generate income when not in use.
•Real Estate Investors: Owners with multiple properties seeking professional management to maximize returns.
•First-Time Short-Term Rental Owners: New entrants to the vacation rental market who require guidance and comprehensive services.

Casago stands out due to our:

• Owner-Centric™ Approach: Prioritizing homeowner interests in every decision.
• Comprehensive Services: Offering end-to-end management, from marketing to maintenance.
• Local Expertise: Teams on the ground in each market, ensuring personalized and responsive service.
• Advanced Technology: Providing homeowners with real-time access to bookings, financials, and property status.
• Proven Track Record: Over 20 years of experience managing properties across the U.S., Mexico, and beyond.

Casago offers a truly turnkey solution, including:

• Professional photography and listing creation
• Revenue management and dynamic pricing
• OTA (Airbnb, Vrbo, Booking.com, etc.) distribution and optimization
• Guest communication and support (throughout the entire guest journey)
• Housekeeping, laundry, and full turnover services
• Maintenance coordination and quality inspections
• Owner portal with real-time performance data
• Local hospitality and concierge support
• Tax collection and remittance (where applicable)

Note: Each local Casago office is locally owned and operated. Please check with your locally owned operator for details and specifics to what they offer.

Casago employs professional, trained housekeeping teams who follow a multi-point checklist. We inspect every home after each clean to ensure it meets our Orange Standard. Linens are commercially laundered, and supplies are restocked based on guest expectations for that region or resort.

Yes, in some markets. It’s important to understand that each Casago office is locally owned by an operator who cares deeply about the community. This allows us to offer personalized services in some cases. Please reach out to your local Casago office for more details.