Casago, the on-site vacation rental experts at Encantame Resorts, is excited to welcome Roberto Ortiz as Resort Manager for the stunning Encantame Soleil phase. Known for his genuine commitment to personalized customer service and meaningful one-on-one connections, Roberto has built an impressive career in Rocky Point hospitality—and he couldn’t be more thrilled to join the team from day one.

Rising along the pristine shores of Playa Encanto in Puerto Peñasco, Encantame Resorts already boasts Sonora’s tallest buildings and an unmatched level of comfort. With the Velero, Viento, and Verano towers at Encantame Towers complete, the sister project Encantame Soleil is set to elevate this vibrant beach destination even further—just 15 minutes from town. Roberto and the entire Casago team are eager to keep raising the bar for both guests and owners.

We recently sat down with Roberto in the lobby of Encantame Towers to chat about the guiding principle that has shaped his life and career: everything happens for a reason. Reflecting on his new role, he shared with quiet humility that this opportunity feels like something he truly manifested.

Determined Resolve

Roberto’s path to Puerto Peñasco has crossed borders and cultures, deepening his connection to his family roots while sharpening his drive. The eldest of four brothers, he grew up in Phoenix from age six before returning to Mexico just before turning 20. He spent 14 years in Torreon, Coahuila—his parents’ home state—immersed in the culture and surrounded by a large extended family, including his father’s nine siblings.

Seeking stronger professional opportunities, Roberto arrived in Puerto Peñasco in late 2019 and joined the local workforce in January 2020. His excellent English and natural people skills quickly landed him in customer service with another vacation rental company. He advanced from call center duties to front-desk reception at Sonoran Spa, navigating pandemic challenges, border closures, and unexpected hurdles in tourism that only fueled his determination to deliver exceptional guest experiences.

Service Driven

At Sonoran Spa, Roberto’s front-desk role evolved into hands-on supervisory responsibilities, giving him valuable experience working directly with suppliers, owners, and guests. In early 2025, he found a stronger alignment with Casago’s owner-centric approach, streamlined operations, and core values.

Casago founder and CEO Steve Schwab shares Roberto’s passion for outstanding service and building community connections. Steve is thrilled to have Roberto as a key leader in Casago’s continued expansion in Rocky Point.

True to his belief that everything happens for a reason, Roberto’s proven service expertise, warm personality, and energetic drive make him the perfect fit to lead the Casago team as Resort Manager at Encantame Soleil. Welcome aboard, Roberto—we’re excited for what’s ahead!

Staging environment